Privacy & Cookies Policy

Effective Date: August 27, 2026

Road Pilot (“Road Pilot,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting www.myroadpilot.com, submitting a form, purchasing a service, enrolling in training, or otherwise communicating with us.

This Privacy & Cookies Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.

1. Information We Collect

Depending on how you interact with Road Pilot, we may collect the following categories of information:

Personal and Contact Information

• Full name
• Email address
• Telephone number
• Mailing or business address
• Preferred method of communication

Business and Transportation Information

• Company or business name
• Employer Identification Number (EIN)
• USDOT or MC number
• Business structure and registration details
• Truck, trailer, fleet, driver, insurance, IRP, authority, compliance, or dispatch-related information
• Documents and information submitted in connection with our services

Training and Transaction Information

• Course enrollment information
• Service selections
• Purchase and transaction history
• Communications with our team
• Information required to process a registration or service request

Payment information may be processed directly by third-party payment providers. Road Pilot does not intentionally store complete credit card numbers or banking credentials on its own systems.

Website and Device Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser and device type
• Operating system
• Pages visited
• Date and time of access
• Referral source
• Approximate geographic location
• Website interactions and usage activity
• Cookie and analytics identifiers

2. How We Collect Information

We may collect information:

• Directly from you when you complete a form
• When you contact us by telephone, email, text message, or social media
• When you register for training or purchase a service
• When you submit documents for review or processing
• Automatically through cookies and similar technologies
• From service providers assisting with payments, analytics, scheduling, communications, document processing, or website operation
• From authorized third parties when necessary to provide a requested service

3. How We Use Your Information

Road Pilot may use your information to:

• Respond to questions and service requests
• Provide dispatch, compliance, registration, IRP, authority, insurance referral, traffic-ticket coordination, training, and related support
• Review applications and submitted documentation
• Communicate about appointments, services, transactions, training, or account activity
• Process payments and maintain transaction records
• Connect you with authorized service providers when required
• Improve our website, services, and customer experience
• Prevent fraud, abuse, or unauthorized activity
• Maintain the security and functionality of our systems
• Comply with legal, regulatory, accounting, and recordkeeping requirements
• Send promotional communications when permitted and when appropriate consent has been provided

We seek to collect and retain only the information reasonably necessary for these purposes.

4. How We Share Information

Road Pilot does not sell personal information for monetary compensation.

We may disclose information to third parties when reasonably necessary to provide a requested service, including:

• Payment processors
• Website hosting and technology providers
• Email, telephone, and text-message service providers
• Scheduling and customer-management platforms
• Government filing agencies
• Insurance agencies or licensed insurance professionals
• Licensed attorneys or legal-service providers
• Compliance, registration, training, and transportation-industry service providers
• Professional advisers, including accountants or legal counsel
• Government authorities when required by law

Information is shared only as reasonably necessary for the applicable service or lawful purpose.

Road Pilot may also disclose information when we believe it is necessary to comply with a legal obligation, protect our rights, prevent fraud, investigate misuse, or protect the safety of our customers or others.

5. Third-Party Services

Our website may use or link to third-party platforms for payments, scheduling, course delivery, analytics, forms, maps, videos, social media, or other functionality.

These third parties operate under their own privacy policies and security practices. Road Pilot is not responsible for the privacy practices or content of third-party websites or services.

We encourage you to review the privacy policy of any third-party platform before submitting information.

6. Cookies and Similar Technologies

Road Pilot uses cookies and similar technologies to operate the website, remember preferences, understand how visitors use the site, improve performance, and support certain marketing or analytics functions.

Cookies are small files placed on your computer, mobile device, or browser when you visit a website.

Types of Cookies We May Use

Essential Cookies:
Required for website security, forms, navigation, account access, shopping-cart functions, and other basic features.

Preference Cookies:
Remember choices such as language, location, or previously selected settings.

Analytics Cookies:
Help us understand website traffic, visitor activity, and how users interact with our content.

Functional Cookies:
Enable embedded videos, maps, scheduling tools, forms, chat features, or integrations.

Advertising Cookies:
May be used to measure campaigns or display content and advertisements relevant to visitors, when enabled and permitted.

7. Managing Cookies

You can manage or disable cookies through your browser settings or through the cookie-consent controls available on our website.

Disabling certain cookies may affect the availability or functionality of some website features.

Browser-specific cookie controls are generally available under the privacy or security section of your browser settings.

8. SMS and Text-Message Communications

When you voluntarily provide your telephone number and check the applicable consent box, you authorize Road Pilot to send text messages related to customer care, service requests, appointments, applications, transactions, training, and other communications described at the point of consent.

Message frequency may vary. Message and data rates may apply.

Consent to receive text messages is not a condition of purchasing any product or service.

You may opt out at any time by replying STOP or by communicating your request to Road Pilot through another reasonable method. You may reply HELP or contact +1 (407) 779-8848 for assistance.

We may send a confirmation message after receiving an opt-out request. After processing the request, no additional text messages will be sent unless you provide consent again or a message is otherwise legally permitted.

Mobile opt-in information and text-message consent will not be sold or shared with third parties for their independent marketing or promotional purposes. We may share information with communications providers only as necessary to deliver and manage the messages you requested.

Additional information is available in our SMS Terms & Conditions.

9. Email Communications

If you receive promotional emails from Road Pilot, you may unsubscribe by using the link included in the message or by contacting us.

Even after unsubscribing from promotional emails, we may continue sending transactional or service-related messages that are necessary to manage an active request, purchase, application, account, or service.

10. Data Security

Road Pilot uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should avoid submitting sensitive documents through unsecured channels unless specifically instructed to do so.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide the requested services
• Complete applications or transactions
• Maintain business and accounting records
• Resolve disputes
• Enforce agreements
• Comply with legal, regulatory, or contractual obligations

Retention periods may vary depending on the type of information, the service requested, and applicable legal requirements.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

12. Your Privacy Rights

Depending on your state of residence and applicable law, you may have the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Obtain information about how your information is used or disclosed
• Withdraw consent where processing is based on consent
• Opt out of promotional communications
• Opt out of certain uses or disclosures when required by law

Some rights may be subject to exceptions, identity verification, recordkeeping requirements, or other legal limitations.

To submit a privacy request, contact us using the information provided below. We may ask for information reasonably necessary to verify your identity and protect your account or personal information.

Road Pilot will not unlawfully discriminate against you for exercising an applicable privacy right.

13. Children’s Privacy

Our website and services are intended for adults and business professionals. They are not directed to children under 13 years of age.

Road Pilot does not knowingly collect personal information directly from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.

14. External Links

Our website may contain links to websites operated by third parties. Road Pilot does not control and is not responsible for the privacy, security, availability, or content of those websites.

Visiting an external website is subject to that website’s own policies and terms.

15. Changes to This Policy

Road Pilot may update this Privacy & Cookies Policy periodically to reflect changes to our services, technologies, business practices, or legal requirements.

The revised policy will be posted on this page with an updated effective date. Your continued use of the website after an update constitutes acknowledgment of the revised policy to the extent permitted by law.

16. Contact Us

If you have questions about this Privacy & Cookies Policy, wish to exercise a privacy right, or need assistance regarding your information, contact:

Road Pilot
Website: www.myroadpilot.com
Email: info@myroadpilot.com
SMS Support: +1 (407) 779-8848